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TERMS & CONDITIONS

Last updated: August 2026

These Terms & Conditions apply to your use of the PROBITES website and to orders placed through our online store.

Please read them carefully before using our website or placing an order.

By placing an order with PROBITES, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

1. ABOUT PROBITES

PROBITES operates an online store offering protein bites and related products.

Our contact email is:

info@probites.uk

PROTEIN BITES LIMITED
Company number: 15884488
38a Station Road West, Oxted, Surrey, England, RH8 9EU
info@probites.uk

2. USING OUR WEBSITE

You may use the PROBITES website for lawful personal purposes.

You must not:

Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to the website or its systems
Introduce viruses, malicious code or other harmful material
Interfere with the operation or security of the website
Copy or commercially exploit website content without permission where protected by intellectual property rights

We may update, change or temporarily withdraw parts of the website where reasonably necessary.

3. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on the website are accurate.

Product appearance may vary slightly from photographs because PROBITES are food products and natural variation may occur between individual products or batches.

Packaging and presentation may also be updated from time to time.

Please read the information provided for the individual product before ordering.

4. INGREDIENTS, ALLERGENS & NUTRITION

Ingredient, allergen and nutritional information is provided on the relevant product page and/or product packaging.

Customers with food allergies, intolerances or specific dietary requirements should carefully review the applicable information before purchasing and consuming a product.

Always check the packaging of the product you receive, as this contains the information applicable to that product.

If you have a question about ingredients or allergens, please contact us before consuming the product.

5. PLACING AN ORDER

Products can be selected through the PROBITES online store and added to your basket.

Before submitting an order, you will have an opportunity to review your selected products, quantities, delivery information and applicable charges.

Please ensure that all information supplied during checkout is complete and accurate.

Submitting an order constitutes an offer to purchase the selected products.

6. ORDER CONFIRMATION

After placing an order, you should receive an electronic confirmation acknowledging that we have received it.

Receipt of an automated acknowledgement does not necessarily mean that we have accepted your order.

A contract between you and PROBITES will be formed when we accept the order in accordance with the ordering process.

7. AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and advise you of the available options.

Where we are unable to supply a product you have paid for, any applicable refund will be made to the original payment method.

8. PRICES

Product prices are displayed on the website.

Prices may change from time to time, but changes will not normally affect orders that have already been accepted.

Any applicable delivery charges will be displayed during checkout before you submit your order.

If an obvious pricing error occurs, we may contact you before accepting or fulfilling the affected order.

9. PAYMENT

Payment must be made using one of the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

Orders may not be dispatched until the required payment has been successfully authorised or received.

10. DELIVERY

PROBITES currently delivers within the United Kingdom.

Available delivery methods, estimated delivery times and charges will be displayed during checkout.

Free UK standard delivery is available on orders over £40, subject to the delivery terms displayed on the website.

Delivery estimates are provided as a guide unless expressly stated otherwise.

For full information, please see our Shipping Policy.

11. DELIVERY INFORMATION

You are responsible for providing a complete and accurate delivery address.

If you discover an error after placing your order, please contact us as soon as possible.

We cannot guarantee that delivery details can be changed after an order has entered preparation or dispatch.

Additional delivery costs may apply where an order needs to be resent because incorrect or incomplete delivery information was provided.

12. CANCELLATIONS & CHANGES

If you wish to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request where reasonably possible.

However, because PROBITES are food products, cancellation rights may be restricted in circumstances permitted by applicable consumer law, including where products are perishable or otherwise exempt from statutory cancellation rights.

Nothing in this section affects any statutory rights that apply to your purchase.

13. RETURNS & REFUNDS

Because PROBITES are food products, returns may be restricted for hygiene, food-safety and product-integrity reasons.

This does not affect your statutory rights.

If a product arrives damaged, defective, incorrect or otherwise not as described, please contact us promptly.

Please see our Refund & Returns Policy for full information.

14. DAMAGED, INCORRECT OR MISSING PRODUCTS

If there is a problem with your order, please contact us with:

Your order number
Details of the affected product
A description of the issue
Photographs where relevant

Please retain the affected product and packaging until we have reviewed your enquiry.

We will assess the circumstances and advise you of the appropriate resolution.

15. STORAGE & PRODUCT CARE

Customers are responsible for following the storage and handling instructions supplied with PROBITES.

Please store products according to the instructions shown on the applicable product page and packaging and consume them within the stated best-before period.

16. PROMOTIONS & DISCOUNT CODES

Promotions, discount codes and special offers may be subject to additional terms.

Unless otherwise stated, promotional offers:

Cannot be exchanged for cash
May have an expiry date
May apply only to selected products or minimum order values
May not be used together with another promotion

We reserve the right to withdraw or amend promotions where reasonably necessary, without affecting orders already accepted under a valid promotion.

17. INTELLECTUAL PROPERTY

The PROBITES name, branding, website design, original photographs, graphics, text and other original content may be protected by intellectual property rights.

You may view and use the website for your personal, non-commercial use.

You must not reproduce, distribute, modify or commercially exploit protected PROBITES content without appropriate permission.

18. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or use third-party services, including payment and delivery providers.

We are not responsible for third-party websites that we do not operate.

Your use of third-party services may also be subject to their applicable terms and privacy policies.

19. OUR RESPONSIBILITY TO YOU

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability that cannot legally be excluded or restricted and your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, except where the law provides otherwise.

20. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure to perform our obligations where this results from events outside our reasonable control.

These may include severe weather, transport disruption, courier disruption, supply interruption, natural disasters or other exceptional circumstances.

Where an event affects your order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.

21. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy for information about how we collect, use and protect personal information.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable legal requirements.

The version applicable to an order will normally be the version in force when the order was placed.

The latest version will be published on this page.

23. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of England and Wales.

If you are a consumer, you will retain any mandatory rights regarding where legal proceedings may be brought that apply to you under applicable law.

24. CONTACT US

If you have questions about these Terms & Conditions or an order placed with PROBITES, please contact:

PROBITES

Email: info@probites.uk

Please include your order number when contacting us about an existing order.