SHIPPING POLICY
Last updated: August 2026
At PROBITES, we want your order to reach you safely, securely and in the best possible condition.
​
This Shipping Policy explains how we process and deliver orders placed through the PROBITES website.
ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation using the contact details provided at checkout.
​
Orders are prepared for dispatch as quickly as possible.
​
Processing times may vary during weekends, bank holidays, promotional periods or periods of high demand.
​
Once your order has been dispatched, you will receive delivery information where tracking or delivery updates are available.
UK DELIVERY
PROBITES currently delivers within the United Kingdom.
​
Available delivery services, estimated delivery times and applicable charges will be displayed during checkout before you complete your order.
​
Please ensure that your delivery address and contact information are complete and accurate before submitting your order.
DELIVERY CHARGES
Free UK standard delivery is available on orders over £40.
​
For orders below the free-delivery threshold, the applicable delivery charge will be displayed at checkout.
​
Any additional or alternative delivery services available for your address will also be shown during checkout.
ESTIMATED DELIVERY TIMES
Estimated delivery times depend on the delivery service selected and the destination of your order.
​
The delivery estimate shown at checkout begins after your order has been processed and dispatched.
​
Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.
ORDER TRACKING
Where tracking is available, tracking information or delivery updates will be provided after your order has been dispatched.
​
Please allow sufficient time for the courier’s tracking system to update after receiving your dispatch notification.
DELIVERY DELAYS
Although we aim to dispatch and deliver orders promptly, delays can occasionally occur due to circumstances outside our reasonable control.
​
These may include courier disruption, severe weather, transport issues, bank holidays, exceptionally high order volumes or other unforeseen circumstances.
​
If your order is significantly delayed, please contact us and we will assist where possible.
INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
​
Please check your delivery details carefully before completing checkout.
​
If you notice an error after placing your order, contact us as soon as possible.
​
We cannot guarantee that an address can be changed once an order has entered preparation or has been dispatched.
​
Additional delivery charges may apply if an order needs to be resent because incorrect or incomplete delivery information was supplied.
MISSED OR UNSUCCESSFUL DELIVERY
If a delivery attempt is unsuccessful, please follow the instructions provided by the courier.
​
Depending on the courier and delivery service, your parcel may be held for collection, scheduled for another delivery attempt or returned to us.
​
If an order is returned to PROBITES because delivery could not be completed, please contact us so we can advise you on the available options.
DAMAGED ORDERS
If your order arrives damaged, please contact PROBITES as soon as possible.
Please provide:
​
-
Your order number
-
A description of the problem
-
Photographs of the external packaging
-
Photographs of the affected product or products
​
Please retain the product and packaging until we have reviewed your enquiry.
We will assess the information provided and advise you of the appropriate next steps.
INCORRECT OR MISSING ITEMS
If your order contains an incorrect item or something is missing, please contact us as soon as possible with your order number and details of the issue.
​
Where appropriate, we may request photographs to help us investigate.
​
We will review the matter and advise you of the appropriate resolution.
LOST PARCELS
If tracking indicates that your parcel has been delivered but you have not received it, please first check around the delivery location and with members of your household, neighbours or reception area where applicable.
​
If you are still unable to locate the parcel, contact us with your order number and we will review the available delivery information.
​
Where a parcel appears to have been lost in transit, we will work with the relevant delivery provider to investigate.
FOOD PRODUCT NOTICE
PROBITES are food products.
​
For reasons relating to hygiene, food safety and product integrity, returns may be restricted depending on the circumstances.
​
This does not affect your statutory rights.
​
If your order arrives damaged, incorrect, defective or otherwise not as expected, please contact us promptly so that we can review the issue.
​
For further information, please see our Refund Policy.
STORAGE AFTER DELIVERY
Once your PROBITES order has been delivered, please follow the storage
instructions provided on the individual product page and product packaging.
​
Products should be stored appropriately and consumed within the applicable best-before period.
CONTACT US
If you have a question about an order, delivery or this Shipping Policy, please contact:
​
PROBITES
Email: info@probites.uk
​
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
