PRIVACY POLICY
Last updated: August 2026
PROBITES respects your privacy and is committed to protecting your personal information.
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This Privacy Policy explains how we collect, use, store and protect personal information when you visit the PROBITES website, create an account, place an order, contact us or otherwise interact with our services.
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Please read this policy carefully to understand how we handle your personal information.
1. WHO WE ARE
PROBITES is an online food brand offering premium protein bites and related products.
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PROBITES is operated by:
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Legal business/trader name: PROTEIN BITES LIMITED
Company number: 15884488
Business address: 38a Station Road West, Oxted, Surrey, England, RH8 9EU
Email: info@probites.uk
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The business responsible for determining how and why your personal information is used is the data controller for the purposes of applicable UK data protection law.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with PROBITES, we may collect and process information including:
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Identity Information
Your name and other information you provide when creating an account, placing an order or contacting us.
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Contact Information
Your email address, telephone number, billing address and delivery address.
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Order Information
Information relating to products purchased, quantities, order history, delivery details, refunds, customer-service enquiries and other information connected with your transactions.
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Payment Information
Payments are processed through the payment providers made available through our website.
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PROBITES does not normally receive or store your complete payment-card details. Payment information is processed securely by the relevant payment provider.
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Account Information
If you create a PROBITES customer account, we may process information associated with your account, including your login details, saved information, preferences and order history.
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Communications
We may retain information you provide when contacting us through our website, contact forms, email or customer-support channels.
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Technical Information
When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, website usage information and similar technical data.
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Marketing Preferences
Where applicable, we may record whether you have chosen to receive marketing communications and your communication preferences.
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3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
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Visit or browse our website
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Create a customer account
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Place an order
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Make a payment
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Subscribe to marketing communications
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Complete a contact form
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Contact us by email
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Request customer support
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Participate in a promotion or offer
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Interact with website cookies or similar technologies
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We may also receive certain information from service providers involved in processing payments, delivering orders, operating our website or providing analytics and other business services.
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
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Process and manage your orders
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Take and verify payments
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Arrange delivery
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Send order confirmations and delivery updates
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Manage your customer account
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Respond to questions and customer-service enquiries
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Handle complaints, damaged products, refunds or other order issues
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Maintain appropriate business and transaction records
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Improve our website, products and customer experience
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Protect our website and customers against fraud or misuse
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Comply with applicable legal, accounting and regulatory obligations
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Send marketing communications where permitted
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Understand how customers use our website
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Administer promotions or offers
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Establish, exercise or defend legal rights where necessary
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We will only use personal information where we have an appropriate legal basis for doing so.
5. OUR LEGAL BASES FOR PROCESSING
Depending on the circumstances, we may process personal information because:
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Contract
Processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.
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For example, we need certain personal information to process, deliver and manage your order.
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Legal Obligation
Processing is necessary for us to comply with legal or regulatory requirements.
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Legitimate Interests
Processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.
This may include operating and improving our website, preventing fraud, maintaining security and managing customer relationships.
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Consent
Where required, we may process information based on your consent.
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For example, certain marketing communications or non-essential cookies may require your consent.
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Where processing is based on consent, you may withdraw that consent at any time.
6. ONLINE ORDERS & PAYMENTS
When you place an order through the PROBITES website, we collect the information necessary to process and fulfil your purchase.
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This may include your name, contact details, billing information, delivery address and details of the products ordered.
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Payments are processed using third-party payment services made available through our e-commerce platform.
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Payment providers process payment information in accordance with their own privacy and security requirements.
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PROBITES does not normally store complete debit or credit card details.
7. DELIVERY
We may share the information necessary to fulfil your order with delivery and logistics providers.
This may include your:
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Name
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Delivery address
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Telephone number
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Email address
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Delivery instructions
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Other information reasonably required to complete delivery
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Delivery providers may process this information in accordance with their own privacy policies and legal obligations.
8. WIX & WEBSITE SERVICES
The PROBITES website is currently built and operated using Wix.
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Wix and services integrated with the website may process certain personal and technical information in connection with website hosting, e-commerce, customer accounts, forms, analytics, security and other website functionality.
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Where applicable, information may be processed by Wix and other service providers acting on our behalf or providing services directly to us.
9. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
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Cookies are small files or technologies used to help websites function, remember preferences, understand website usage and provide certain features.
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Cookies may include:
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Essential Cookies
Required for the website, shopping basket, checkout, security or other essential functions to operate.
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Functional Cookies
Used to remember choices or provide enhanced website functionality.
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Analytics Cookies
Used to help us understand how visitors interact with the website and how the website can be improved.
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Marketing Cookies
Where used and permitted, these may help measure advertising or provide more relevant marketing.
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Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.
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You can manage available cookie preferences through the cookie controls provided on the website.
10. MARKETING COMMUNICATIONS
Where you have chosen to receive marketing communications, we may send information about PROBITES products, flavours, launches, promotions or other relevant news.
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You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
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Withdrawing from marketing communications will not prevent us from sending essential service messages relating to an order or customer account.
11. CONTACT FORMS & CUSTOMER SUPPORT
When you contact PROBITES, we may collect your name, email address, telephone number, order number and any other information included in your message.
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We use this information to respond to your enquiry and provide appropriate customer support.
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Please avoid providing unnecessary sensitive personal information through our contact forms.
12. WHO WE MAY SHARE INFORMATION WITH
We may share personal information where reasonably necessary with trusted third parties that help us operate PROBITES.
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These may include:
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Website and e-commerce providers
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Payment processors
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Delivery and courier companies
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IT and hosting providers
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Email and communication providers
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Analytics providers
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Professional advisers such as accountants or legal advisers
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Regulatory, governmental or law-enforcement authorities where required by law
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We do not sell your personal information.
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Where service providers process personal information on our behalf, we expect appropriate privacy and security safeguards to be in place.
13. INTERNATIONAL DATA TRANSFERS
Some of the technology and service providers used to operate the PROBITES website may process or store information outside the United Kingdom.
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Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
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These may include recognised adequacy arrangements or approved contractual safeguards.
14. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, regulatory and reporting requirements.
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The appropriate retention period depends on the nature of the information, why it was collected and any applicable legal obligations.
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Order and transaction records may be retained for the period required by UK tax, accounting and consumer-protection laws. When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
15. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
We also use established third-party providers to support secure website hosting, payment processing and e-commerce operations.
However, no internet-based system can guarantee absolute security.
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16. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information.
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These may include the right to:
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Request access to personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete personal information in certain circumstances
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Ask us to restrict the processing of your information in certain circumstances
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Object to certain types of processing
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Request the transfer of certain information where applicable
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Withdraw consent where processing is based on consent
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Not all rights apply in every circumstance.
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We may need to verify your identity before responding to certain requests.
17. MAKING A DATA REQUEST
To exercise a data protection right or ask a question about how your information is handled, please contact:
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Email: info@probites.uk
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Please provide enough information for us to understand and respond to your request.
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We will respond in accordance with the timeframes required by applicable data protection law.
18. COMPLAINTS
If you have concerns about how PROBITES has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
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You also have the right to raise a concern with the UK data protection regulator, the Information Commissioner’s Office (ICO).
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Information about your rights and how to contact the ICO is available through the ICO’s official website.
19. CHILDREN’S PRIVACY
The PROBITES website and online store are not specifically directed at children.
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We do not knowingly seek to collect unnecessary personal information from children through the website.
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If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.
20. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
PROBITES is not responsible for the privacy practices of websites we do not control.
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We encourage you to review the privacy information provided by third-party websites before supplying personal information to them.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or applicable legal requirements.
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The latest version will be published on this page and the “Last updated” date will be amended where appropriate.
22. CONTACT US
If you have questions about this Privacy Policy or how PROBITES handles personal information, please contact:
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PROBITES
Legal business/trader name: PROTEIN BITES LIMITED
Company number: 15884488
Business address: 38a Station Road West, Oxted, Surrey, England, RH8 9EU
Email: info@probites.uk
